Shipping policy

Handling & Delivery Responsibility

• Customers book their own delivery service (e.g., Lalamove, Grab) and are responsible for choosing a reliable option.
• Pupshoppe is not responsible for handling during transit. We do our best to secure cakes (e.g., using support sticks), but we cannot control:
  • How the rider handles the package
  • Whether the rider makes other stops before delivering your order
  • Delays due to third-party services

Once the order leaves our shop, the condition of the cake is the responsibility of the customer and the chosen delivery service.