Frequently Asked Questions
Where are you located?
We are located at Unit 5, D&B Building, France Street in Better Living, Parañaque. You can pin Pupshoppe on Google to view the exact location.
Do you deliver?
We don’t offer in-house delivery, but most customers book a Lalamove or Grab to pick up their order.
📍 For Lalamove or Grab, you can either use the pin “PUPSHOPPE” or manually enter our address: D&B Bldg, 29 France Street, Better Living Subd., Parañaque City
✨ Need help booking? If you’re short on time or sending the cake as a gift, we’re happy to assist with car booking. Just send us the name and contact details of the person receiving the cake, and we’ll coordinate it for you.
Do you accept rush order for cakes?
We recommend placing your order at least 2-4 days in advance to ensure that you'll get your preferred cake. However, we do have a selection of cakes that can be prepared for same day pickup. Message us on Instagram or Viber (09688811663) to check the available cakes for the day.
What is your mode of payment?
Visa, Mastercard, PayPal, GCash and PayPal. Cash, BPI and Unionbank transfers are available for walk-ins.
What is your cake made of?
The liver cake, our bestseller, is made with pork liver, whole wheat flour, eggs, potatoes and water.
What are your treatos made of?
Our ingredient list for each treato is shown in our product page.
Do you have cakes for senior dogs?
Yes. You can order our carrot cake if your dog requires less protein in their diet. Ingredients include carrots, whole wheat flour, eggs, potatoes and water.
How long does the cake last?
The cake could last for up to 3 days in the refrigerator.
Celebrate Furever Love
What better way to show your love for your fur baby than gifting them with a cake on their special day.
Cake Policy & Refund Guidelines
Are your cakes made fresh?
Yes! Our cakes are freshly made with pet-friendly ingredients and contain no sugar or artificial preservatives. Because they are designed for dogs, they may not have the same scent or texture as human cakes.
Who is responsible for delivery handling?
Customers are responsible for booking their own delivery service (e.g., Lalamove, Grab). While we secure the cake as best as possible (e.g., using support sticks to prevent shifting), Pupshoppe is not responsible for any damage caused during transit.
We do not have control over:
- How the rider handles the package
- Whether the rider delivers the order directly or picks up other deliveries in between
- Any delays due to third-party delivery services
Once the order leaves our shop, the condition of the cake is the responsibility of the customer and the chosen delivery service.
What if I receive a spoiled cake?
If you believe your cake is spoiled, please contact us within 12 hours of receiving your order with clear photos/videos. We may request the cake to be returned for assessment (shipping at the customer’s expense).
Can I get a refund or replacement?
A refund, replacement, or discount voucher may be offered only if the cake is confirmed spoiled upon inspection.
We do not issue refunds or replacements for the following:
- A dog’s personal taste preference
- Incorrect storage after pickup/delivery
- Natural variations in color, texture, or scent
- Claims without proper proof (clear photos/videos)
- False claims—if the cake is inspected and found to be in good condition, no refund or replacement will be given.
What happens to returned cakes?
All returned items will be automatically discarded and will not be returned to the customer. They will be disposed of responsibly—either properly discarded or donated to street dogs if still safe for consumption.
Can you refuse orders?
Yes. We reserve the right to refuse service to anyone who engages in unreasonable, abusive, or disrespectful behavior toward our staff or business. Our priority is to provide a positive experience for all our customers.